At Claasyoo Shop, we want your shopping experience to be as fabulous as our fashion! Whether you’re rocking our day glam pieces or turning heads in your going out-out dress, we’ve got you covered with transparent shipping and hassle-free returns.

🚚 Shipping Information

Order Processing

We know you’re excited to receive your new pieces! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Note: We currently don’t ship to some Asian countries and remote locations. Delivery times may vary during peak seasons.

🔄 Returns & Exchanges

Not completely in love with your purchase? No worries! We offer 15 days from the delivery date to return or exchange most items.

⚠️ Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Crop tops
  • Day dresses with removable padding

All other items must be unworn, unwashed, and with original tags attached.

How to Return

Follow these simple steps (it’s easier than styling our skirts with your favorite crop tops!):

  1. Initiate Your Return: Email us at [email protected] with your order number and return request (see template below)
  2. Package Securely: Include all original tags and packaging (fashion is in the details!)
  3. Ship Back: Use the shipping label we provide via email (return shipping costs apply unless item is faulty)
  4. Confirmation: We’ll email when your return is processed – usually within 3 days of receipt

Refund Information

Once we receive and inspect your return:

  • 💳 Card payments: Refund processed within 5 business days (allow 3-5 additional days for your bank)
  • 📱 PayPal: Refund processed within 3 business days
  • 🚫 Original shipping fees are non-refundable
  • 🎁 Gift purchases will be refunded as store credit

Exchange Process

Found another day dress you love more? We’ll happily exchange your item for:

  • ✅ A different size/color of the same item
  • ✅ Store credit for another fabulous piece

📦 Free shipping on your replacement item!

📝 Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Hello Claasyoo Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
[Item Name] – [Size/Color] – [Reason for Return]

I understand I need to ship the items within 15 days of delivery and they must be in original condition with tags attached.

Best regards,
[Your Full Name]
[Your Email Address]

💌 Need Help?

Our style squad is happy to assist! Contact us at [email protected] or visit us at:

Claasyoo Shop
72 Great Horton Rd
Bradford, GB BD2Y 3RA

Now go forth and shop with confidence – your perfect look is just a return policy away! ✨