At Claasyoo Shop, we want you to love every piece as much as we do! But if that going out-out dress doesn’t spark joy or your holiday skirt isn’t quite right, our flexible returns policy has you covered – just like our perfect-fitting day glam pieces.

🛍️ Style Note: For hygiene reasons, we cannot accept returns on crop tops and day dresses with removable padding. All other items are returnable within 15 days of delivery.

Our Returns Promise

  • ✅ 15-day return window (from delivery date)
  • ✅ Free exchanges on all eligible items
  • ✅ Refunds processed within 5 business days
  • ✅ Easy online returns process

How to Return or Exchange

Follow these simple steps to return your items – it’s as easy as pairing our crop tops with your favorite skirts!

  1. Initiate Your Return: Email us at [email protected] with your order number and return request (template below!)
  2. Package Securely: Include all original tags and packaging (fashion is in the details!)
  3. Ship Back: Use the shipping label we provide via email (return shipping costs apply unless faulty)
  4. Confirmation: We’ll email when your return is processed – usually within 3 days of receipt

Refund Information

Once we receive and inspect your return:

  • 💳 Card payments: Refund processed within 5 business days (allow 3-5 additional days for your bank)
  • 📱 PayPal: Refund processed within 3 business days
  • 🚫 Original shipping fees are non-refundable

Exchange Process

Found another day dress you love more? We’ll happily exchange your item for:

  • ✅ A different size/color of the same item
  • ✅ Store credit for another fabulous piece
  • 📦 Free shipping on your replacement item!

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Hello Claasyoo Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Item Name] – [Size/Color] – [Reason for Return]

I understand I need to ship the items within 15 days of delivery and they must be in original condition with tags attached.

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Important Notes

  • 🔍 Items must be unworn, unwashed, and with all original tags attached
  • 📆 Returns must be postmarked within 15 days of delivery
  • 🌍 International returns may be subject to customs fees (non-refundable)
  • 🎁 Gift purchases will be refunded as store credit

Questions? Our style squad is happy to help at [email protected]!

Now go forth and shop with confidence – your perfect look is just a return policy away! ✨